01 The promise
If you subscribe to Svmmon and decide it isn't for you, email us within 7 days of your first payment and we will refund that payment in full. No survey, no hoops. One message to support@svmmonapp.com is enough.
02 Good-faith use
The guarantee is for trying Svmmon, not for getting a month of work for free. You are past it once you have generated more than 25 AI slideshows, or more than half your plan's monthly slideshows, whichever comes first. That is a real run with the tool, plenty to know if it is for you.
Manual slideshows you build by hand do not count against this. The threshold is about your plan's monthly AI slideshow allotment.
03 First billing period only
The guarantee applies to your first payment only, the one that starts your subscription. It does not apply to renewals. You can still cancel anytime from your account page, and you keep access through the period you have already paid for.
04 One refund per customer
The guarantee is available once per customer. Opening a new account to re-trial the guarantee does not qualify, and we may decline refunds on accounts created to work around this.
05 Ask, do not chargeback
If you want a refund, just ask us. Filing a chargeback with your bank instead of contacting us results in the account being banned. We would much rather refund you directly and part on good terms.
06 Annual plans
Annual plans get the same 7-day window, measured from your first payment. The same good-faith and one-per-customer terms above apply.
07 How to request a refund
Email support@svmmonapp.com from the address on your account within the 7-day window and ask for a refund. We will confirm and process it. This guarantee sits alongside our Terms of Service, which govern the rest of your use of Svmmon.